Cancellation & Refund Policy

At Play Fly Skyin, we strive to offer a smooth and seamless experience for all users. We understand that there may be situations where you need to cancel your participation or request a refund. This policy explains how cancellations and refunds are handled on our platform.

1. User-Initiated Cancellations

Before the Contest Starts: You may cancel your participation in a contest before it begins, as long as the cancellation window (as shown on the contest page) is still open. If you cancel within this period, the entry fee will be refunded to your account.

After the Contest Begins: Once a contest has started, cancellations are no longer allowed, and the entry fees become non-refundable, as the contest depends on real-time events.

2. Cancellations by Play Fly Skyin

Insufficient Participation: If a contest fails to reach the required number of participants, Play Fly Skyin reserves the right to cancel it. In such cases, all participants will receive a full refund of their entry fees.

Technical Issues: If a contest is canceled due to technical difficulties or unforeseen circumstances, Play Fly Skyin will refund all affected participants in full.

Violations of Rules: If a contest is canceled due to rule violations or breaches of our Fair Play Guidelines, participants responsible for the violations may not receive a refund.

3. Refund Policy

Refund Eligibility: Refunds may be issued under the following conditions:

  • The contest was canceled by Play Fly Skyin.
  • You canceled your entry before the contest started.
  • An error occurred during payment or billing processing.

Refund Method: Refunds will be credited to your Play Fly Skyin account balance, which can be used for future contests or withdrawn in accordance with our withdrawal policy.

Non-Refundable Scenarios: Refunds will not be issued in the following situations:

  • Disqualification due to rule violations.
  • Losses incurred based on player performance in the contest.
  • Refund requests made after the contest has started or ended.

4. Withdrawing Your Account Balance

How to Request a Withdrawal: You may request a withdrawal of your account balance at any time, provided the amount meets the minimum withdrawal threshold.

Processing Time: Withdrawal requests are usually processed within 3-5 business days.

Fees: A processing fee may apply to withdrawal requests, and this will be displayed during the withdrawal process.

5. How to Request a Cancellation or Refund

Contact Support: To request a cancellation or refund, please get in touch with our support team at [email protected]. Be sure to include your account details, contest information, and the reason for your request.

Review Process: Our support team will review your request and respond within 24-48 hours.

6. Updates to This Policy

Play Fly Skyin may modify this Cancellation & Refund Policy as necessary. Any updates will be published here, and we recommend that you periodically check this page for changes.

7. Contact Us

If you have any questions or concerns regarding this Cancellation & Refund Policy, please contact us at [email protected].